DONALD L. FARLEY II

907 Armory Street

Springfield, MA  01107-1283

(413) 347-0733, dfarleyii@juno.com

 

PROFESSIONAL SUMMARY

 

Installed, maintained, and troubleshot 100s of systems and applications programs on 10000s of desktop and laptop clients, Windows and Novell networks, a UNIX-based DECstation, and some Macintoshes.

 

Installed, troubleshot, and replaced hardware such as entire PC systems and their components (e.g. RAM, network cards, video cards, fans, etc.), modems, printers, hubs, switches, CAT5 network cabling, scanners, LAN modems, and many other peripherals.

 

Expertise in a wide variety of applications and technologies including Windows 2012/2008/10/8/7 /Vista/XP/2K/9x/3.x/NT, Novell 3.x/4.x/5.x/6.x, WinPE, Symantec Antivirus, MacAfee Antivirus, Windows Active Directory, Corel WordPerfect Suite, Microsoft Office suite, MS Visio, MS Project, Sysprep, PXE, DHCP, DNS, TCP/IP, LANDesk, Patchlink, CA Unicenter, Ghost, cc:Mail, Lotus Notes, Adobe Acrobat and Reader, Citrix, NetManage, Hummingbird Exceed, BI/Query, Backup Exec, Teamcenter/Metaphase 3.2, Turbo Pascal, Lotus 1-2-3, dBASE IV, QuickTime, iTunes, RealPlayer, FlashPlayer, Shockwave Player, PC-TEX, PC-Xware, SQL, Automenu, PC-Write, KERMIT, Telnet, NLMs, PC-AnyWhere, TN3270, VPN, Netscape, Mozilla Firefox, Internet Explorer, Chrome, FileZilla, Skype, AutoCAD, Keepass, InfoTriever, WS_FTP Pro, Remedy, SCCM, and SAP Visual Enterprise Author (Right Hemisphere).

 

Windows and Novell NetWare network installations, configurations, migrations, and administration.

 

Tech refresh for about 10000 desktops, laptops, and workstations including profile and data migration

 

25+ years’ experience computer hardware engineering and OS image creation & deployment methodologies.

 

Administrated a UNIX workstation for student applications for college admission.

 

Installed and maintained a 4-user Windows 95/98 peer-to-peer 100Base-T network.

 

Taught hands-on software tutorials, made video tutorials for WordPerfect, taught new student orientation computer classes, and provided much one-on-one instruction.

 

Managed Teaching Assistants (TAs) and workstudy students.

 

Authored 100s of technical handouts and user guides, including 200-page campus UNIX system and software reference manual.

 

Programmed diagnostics tools and database systems in Pascal, dBASE, batch languages, and VB scripts.

 

Installed e-mail programs, list servers, news readers, and Web browsers for UNIX systems and PCs.

 

Web page authoring using FrontPage and raw HTML editing.

 

Application support for TeamCenter/Metaphase 3.2 on PCs.

 

Excellent collaboration skills, including written and oral communications skills, while working as a team player in fast-paced environments.

 

Thorough knowledge and understanding of the latest computing platforms and various Microsoft OS'es.

 

Ability to troubleshoot, identify, and resolve performance and reliability problems in a timely manner.

 

Driven to succeed and a highly motivated self-starter.

 

COMPUTER LANGUAGES

 

· Pascal· FORTRAN· dBASE· L_AT_EX

· Visual Basic· IBM 360/370· C++· PL/I

· Intel Assembler· Honeywell 6000· Lisp· Macro-11

· Batch File

 

COMPUTER SYSTEMS

 

Extensive experience with a wide variety of PC, micro, and mainframe computers including IBM-compatible, Macintosh, DECstations, VAX, DEC-20, Wang WP, HP-9600, MV8000, PDP-11, IBM 360/370, and Honeywell 6000.

 

OPERATING SYSTEMS

 

· Windows 2012/2008/10/8/7/Vista/XP/2K/NT/9x/3.x· UNIX· VMS· RT-11

· MS-DOS/PC-DOS· Tops-20· GCOS· AOS/VS

· Novell NetWare 3.x/4.x/5.x/6.x· X Windows· LINUX· Mac OS 10.x

 

PROFESSIONAL EXPERIENCE

 

APEX SYSTEMS, 2400 District Avenue, Burlington, MA 01803-5237, 781-221-2102, work location: MIT Lincoln Labs, Lexington, MA (2016-present)

Desktop Support Technician

·               Desktop support for Windows 7 PCs and Macintoshes.

·               Application deployment using SCCM 2012.

·               Blackberry and iPhone deployment and support.

 

WATERS CORPORATION, 34 Maple Street, Milford, MA 01757-3696, 508-482-4000 (2013-2016)

Windows Image Creation Engineer

(See below)

 

THE DAVIS COMPANIES, 325 Donald J. Lynch Boulevard, Marlborough, MA 01752, 800-482-9494, work location: Milford, MA (2013)

(contracted to Waters Corporation)

Windows Image Creation Engineer

·               Created Windows 7, 8.1, 10, Server 2008 R2, and Server 2012 R2 images and imaging DVDs using Sysprep and ImageX.

·               Collaborate with Product Marketing, Engineering, RDEL and GSS teams in recommending and troubleshooting of legacy, current, and future data computing products for use within the Informatics Product Solutions.

·               Provide support during product introduction phases, for example, create and release assembly procedures using Right Hemisphere to provide detailed easy-to-follow work instructions in a timely manner.

·               Initiate ECOs as needed for frequent process-related changes.

·               Reimaging of Windows 7 & XP office and lab desktops, laptops, and workstations, reimaging of Windows Server 2008 & 2012 servers, and reinstallation of software for sophisticated medical research lab equipment.

·               Tech refresh of desktops, laptops, and workstations including profile and data migration.

·               General desktop and network support.

·               Security remediation using Symantec and MacAfee Antivirus.

 

COGNIZANT TECHNOLOGY SOLUTIONS, 500 Frank West Burr Blvd, Teaneck, NJ 07666, 201-801-0233, work locations: Cambridge and Andover, MA & Groton, CT (2012–2013)

(contracted to Pfizer)

Associate Operations Manager - IT IS

·               Windows 7 image creation using Sysprep and ImageX, and Windows 7 image backups and restores

·               Reimaging of Windows XP and Windows 7 lab desktops, laptops, and workstations (HP, Lenovo, and some Dell) and reinstallation of software for sophisticated medical research lab equipment

·               Sending and receiving lab PCs across sites which involves Ghost imaging, local account creations, static IP changes, CMDB database record modifications, computer renaming, and AD modifications

 

SYSTEL, INC, 600 Embassy Row, Suite #200, Atlanta, GA  30328, 678-261-5223, work locations: Cambridge and Andover, MA & Groton, CT (2010–2012)

(contracted to Pfizer via Cognizant)

Systems Administrator

·               AD, Outlook, and internal account maintenance using Windows XP laptops and desktops

·               Reimaging of Windows XP and Windows 7 lab desktops, laptops, and workstations (HP, Lenovo, and some Dell) and reinstallation of software for sophisticated medical research lab equipment

·               Sending and receiving lab PCs across sites which involves Ghost imaging, local account creations, static IP changes, CMDB database record modifications, computer renaming, and AD modifications

 

THE FOUNTAIN GROUP, 4505 Woodland Corp. Blvd #200, Tampa, FL  33614, 813- 321-1655, work locations: East Hartford and New Britain, CT (2010)

(contracted to CSC and Central Connecticut Hospital)

PC Refresh Technician

·               Technical refresh and imaging of Windows XP desktops & laptops (HP and Lenovo)

 

THE JUDGE GROUP, Four Falls Corporate Center, 300 Conshohocken State Road, Suite 300, West Conshohocken, PA 19428-2949, 800-650-0035, work location: Springfield, MA (2009)

(contracted to TD Bank)

Novell Tier 3 Technician

·               Novell 6.5 migration of about 500 TD Bank branches using ConsoleOne and scripts

·               Lotus Notes administrative support, installation, and ID creation

·               Windows Active Directory and Novell Directory system administration

 

COMPUTER SCIENCES CORPORATION, 3170 Fairview Park Drive, Falls Church, VA  22042, 703-876-1000, work location: Pittsfield, MA (2000–2009)

(contracted to General Dynamics Advanced Information Systems)

Desktop Technician

·               Desktop support for a large corporate Windows 2003/2000/NT4/UNIX/VAX server network with Windows 9x/NT4/2000/XP/Vista, Macintosh, and UNIX workstations

·               Windows Active Directory administration

·               Desktop management use and administration with LANDesk, PatchLink, and CA Unicenter (SMS/SCCM-like desktop management suites for remote control, patch management, software application deployment, image deployment, and hardware and software inventory)

·               Help desk support

·               Created and maintained national GDAIS base WXP image, as well as site-specific W2K/WXP images

·               Desktop, laptop, and workstation imaging for 32-bit and 64-bit Windows XP, 2000, NT4, 98, and 95 systems using sysprep, Symantec Ghost, PXE, and LANDesk

·               Security remediation using Symantec Client Security for antivirus and firewall protection, and using LANDesk  and Patchlink for security patching and remote control

·               Tech refresh of desktops, laptops, and workstations including profile and data migration

·               Applications support for Teamcenter /Metaphase 3.x and VisView on PC and UNIX platforms.

·               Cisco router replacement at Dun & Bradstreet sites

·               Authored software application installation, use, and trouble-shooting documentation and change control requests

 

ONLINE COMPUTERS, INC., 638 Springfield Street, Agawam, MA  01101, 413-789-1030 (2000)

Network Technician

·               Serviced about a dozen small 1- or 2-server LANs, mostly Novell NetWare and some Windows NT 4.  Installed, migrated, and upgraded Novell 3.x and 4.x servers as well as attached workstations.

·               Installed a Windows 2000 workstation for a Novell LAN and setup an FTP server on it.

·               Setup a Novell FAXserver, and a 2-modem server accessed by WIN2NCS on workstations.

·               Built, installed, and troubleshot workstations and stand-alone PCs.

·               Installed, updated, and troubleshot Backup Exec on several Novell and NT LANs.

·               Supported LAN modems, and related Microsoft Mail and Internet Mail services.

 

TEKSYSTEMS, 20 Stanford Drive #1, Farmington, CT  06032, 860-255-5100 (1997–1999)

Network and PC Technician (contracted to USPS, SNET, and others)

·               Migrated about 200 workstations from a Novell network to a Windows NT 4 domain network, which included MS Exchange installation and configuration on each workstation.

·               Updated 200+ Novell 4.11 workstation PCs to Windows 95 and prepared them for network use.

·               Troubleshot NT and Novell server, workstation, and peripheral hardware and software problems.

·               Created and maintained new accounts for Novell 4.11, cc:Mail, and On-Time.

·               Installed Novell 4.11 file server and tied it into USPS NDS tree.

·               Patched down workstations, mapped out network drops, and kept records of system resources.

·               Maintained and supported Meridian1 phone system.

 

EASTERN DENTISTS INSURANCE COMPANY, 200 Friberg Parkway, Suite 2002, Westborough, MA  01581, 508-836-4204 (1995–1997)

MIS (Manager Information Systems)

·               Managed all computer operations: hardware, software, and network components and their integration, as  well as each component’s evaluation, purchase, installation, trouble-shooting, user support, and upgrading.  Kept records of software purchases and enforced license restrictions.  Generated reports from the company-wide insurance database.  Documented important network and report procedures.

·               Installed Novell network 4.1 software and administered 15-client/2-server network.

·               Maintained computer peripherals such as printers, scanners, etc., using outside support as necessary.

·               Evaluated and purchased new hardware and software products.

·               Setup and maintained World Wide Web home page with application form submission capabilities.

 

WORCESTER POLYTECHNIC INSTITUTE, 100 Institute Road, Worcester, MA  01609-2247 (1985–1995)

Supervisor of Software Operations

·              Desktop support

·              Wrote and updated the 200-page campus computing guide in L_AT_EX, and wrote instruction manuals for WordPerfect, PC-Write, DOS, KERMIT, PC-Calc+, PC-File, PC-T_EX, etc.

·              Administered Novell network with over 4000 objects as a Supervisor by creating and deleting user accounts, setting up an extensive software system of over 200 packages with an Automenu menuing system for lab, office, & dorm room environments, scanning for viruses, and metering licensed software.

·              Taught hands-on tutorials for WordPerfect, DOS, PC-Write, PC-Calc+, PC-File, WP Presentations, KERMIT, and UNIX-based programs.

 

U.S. COAST GUARD RESEARCH & DEVELOPMENT CENTER, Groton, CT (1984)

Programmer Analyst in Fire Safety

 

WORCESTER POLYTECHNIC INSTITUTE, Worcester, MA (1983–1985)

Graduate Teaching Assistant and Grader for Introductory Graduate Courses

 

CERTIFICATIONS

 

A+ Certification for PC Technicians, Computing Technology Industry Association (July 23, 1999)

MCSE (Microsoft Certified Systems Engineer) Windows NT 4, Microsoft Corporation (October 2, 2000)

i-Net+ Certification, Computing Technology Industry Association (July 14, 2001)

Dell Certifications in Optiplex & Dimension desktops, workstations, & Latitude notebooks (July 14, 2001)

Dell Certification in PowerEdge servers (July 15, 2001)

MCSE (Microsoft Certified Systems Engineer) Windows 2000, Microsoft Corporation (August 23, 2002)

Network+ Certification, Computing Technology Industry Association (October 21, 2002)

MCP (Microsoft Certified Professional) Windows XP, Microsoft Corporation (August 25, 2003)

MCSA (Microsoft Certified Systems Administrator) Windows 2000, Microsoft Corporation (October 6, 2003)

Security+ Certification, Computing Technology Industry Association (October 23, 2003)

Server+ Certification, Computing Technology Industry Association (October 2, 2010)

 

CLEARANCES

 

Top Secret Clearance (February 18, 2004)

Secret Clearance (February 2016)

 

EDUCATION

 

Worcester Polytechnic Institute, Worcester, MA

M.S. Computer Science, CQPA 4.00  (1985)

Thesis ‑ A Software Engineering Programming System for Fire­safety Analysis

 

College of the Holy Cross, Worcester, MA

B.A. Mathematics, Summa Cum Laude, CQPA 3.97  (1983)

 

ACTIVITIES

 

Prayer, Bible reading & study, Pro‑life work, weightlifting, running, camping, ham radio, and babysitting.

 

References available upon request.